Reference

How liveking Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your payments, and keep things secure.

Account data handled with careTouch 'n Go eWallet, Boost, GrabPay payment data protectedYour rights — access, correct, deleteNo data sold to third partiesContact us any time to review your record
Explore the Lobby Read FAQ
liveking How liveking Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete a record, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or through the in-app message centre. We aim to acknowledge every data request and respond with a clear outcome.

Team online

Live Chat

Start a chat session from inside your account dashboard. Tell the agent you have a data or privacy request and they will route it to the right team.

Email Support

Send your full name, registered email address and a brief description of your request. We will confirm receipt and follow up with the outcome.

In-App Message Centre

Use the message centre inside the mobile app to submit a privacy query. All messages are logged and tracked so nothing gets missed.

HOW WE PROTECT YOUR RECORD

Data Handling, Cookies and Account Security

We apply several layers of account protection and data discipline to make sure your information is handled consistently. Players in Kuching and Kota Kinabalu access the same account security settings as every other region — the protections below apply regardless of where you log in from.

Encrypted Payment Data When you deposit via Touch 'n Go eWallet, Boost, or GrabPay, transaction tokens are encrypted in transit. We store only a payment reference, never your full wallet credentials or PIN.
Cookie Use and Preferences We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookies through your browser settings at any time.
Account Verification and Retention Identity documents submitted during account verification are held only for as long as required to satisfy our compliance obligations. Once that period ends, records are deleted or anonymised.
Requesting Changes to Your Data You can ask us to correct inaccurate details, export a copy of your account data, or close your account and remove your record. Submit the request through live chat or email and we will confirm the steps.

Privacy Policy — Questions We Get Asked

These are the questions we hear most often about how your data is managed. If your question is not covered here, reach us through live chat or the in-app message centre and we will respond directly.

We collect your name, email address, mobile number and a password at registration. We do not collect payment credentials at that stage — those are handled separately when you add a payment method.

No. We store only a transaction reference token returned by the payment provider. Your actual wallet credentials, PIN and full account number stay within the payment provider's encrypted system.

Yes. Send your request via live chat or email with your registered email address and we will compile your account data record and share it with you in a readable format.

Retention periods depend on the type of data and applicable regulations. Transaction records are kept for the period required by financial compliance rules. Other personal data is deleted or anonymised once that obligation is met.

We do not sell or share your data with marketing companies. Data is shared only with payment processors and fraud-prevention partners where it is necessary to complete a transaction or meet a legal requirement.

Contact us through live chat or the in-app message centre, confirm your identity, and request account closure with data deletion. We will walk you through the steps and confirm once the process is complete.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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