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Terms Conditions That Apply to Your liveking Account

These terms set out what you agree to when you open and use your liveking account — covering deposits, withdrawals, access, and how we handle your data.

Account eligibility depends on local lawApplies to all deposit methods including Touch 'n Go eWallet, Boost, GrabPayCovers both mobile and desktop accessSubject to change with noticeAvailable where local law permits

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CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear — or if you need to raise a formal dispute about your account — reach out through the channels below. We handle terms-related queries separately from general account help, so flag the nature of your question when you write in. Players in Kuching and Kota Kinabalu can use the same contact paths as anywhere else in Malaysia.

Live Chat Open the chat widget from any page of the site. State that your query relates to account terms so it routes to the right team without delay.

Email Support Send a written query to our support address shown in your account dashboard. Email is the preferred channel for formal terms disputes or verification requests.

Account Help Centre Log in to your account and open the Help section. Terms-related articles are grouped under Account Rules for quick reference before you contact us.

HOW WE HANDLE THIS

Security, Data and Your Account Rights

Your account data is stored with encryption in place. We collect only what is needed to operate your account, verify your identity, and process payments — nothing beyond that scope. Cookie usage on the site is limited to session management and basic analytics; you can adjust browser-level cookie settings at any time without losing access to your account. If you want to request a copy of the data we hold on you, or ask for corrections, contact our support team via email with your account details and the nature of the request.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable local regulations after closure — not indefinitely.

Account Security

Your account uses OTP verification on login. If you notice unusual activity, contact support immediately and we will place a temporary hold while we investigate.

Cookie Policy

Session cookies keep you logged in; analytics cookies measure page performance. No cookies are shared with third-party advertisers without a separate disclosure from us.

Requesting Changes

To correct account details or request data deletion, email us from your registered address. We aim to respond to data requests within the timeframe local regulations require.

What These Terms Actually Cover

liveking Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on liveking, you confirm you have read and accepted these terms in full. Access to this platform is available only where permitted under local law — if you are unsure whether your region qualifies, check with a local legal adviser before proceeding.

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Your account is personal and non-transferable; sharing login credentials or operating multiple accounts breaches these terms and may result in account suspension. Deposit transactions processed through Touch 'n Go eWallet, Boost, or GrabPay are subject to the individual terms of those payment providers in addition to
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ours. Funds deposited are held in your account wallet for wagering purposes and are not savings or investment instruments. We reserve the right to request identity verification at any point — you agree to supply accurate documentation when asked. Withdrawals are processed after standard verification steps;
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we do not release funds to accounts where ownership has not been confirmed. Any bonus or promotional credit is issued under separate promotion terms, which you should read alongside these. We may update these terms at any time; continued use of your account after a published
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update constitutes acceptance of the revised version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions We Get About These Terms

These are the questions we see most often when someone is reading through the terms for the first time. If your question is not here, reach out via live chat or email.

Yes. Any deposit you make through Touch 'n Go eWallet, Boost, or GrabPay falls under these terms as well as the respective payment provider's own service agreement.

We will publish any update to the terms on the site before it takes effect. Continuing to use your account after that date means you accept the revised version.

Multiple accounts from a single person breach these terms. We may close duplicate accounts and withhold any balance held in them pending an investigation into the duplication.

Email our support team from your registered email address, include your account ID and the transaction reference, and describe the issue. We treat written disputes as formal records.

Access depends on local law in your specific region. Where local law permits, your account functions normally. If you are uncertain about your eligibility, seek local legal advice before proceeding.

We retain data for the period required by applicable regulations after account closure. You can request details of what we hold by contacting us from your registered email address.

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